FAQ

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Register & Login
Customer Service
Order & Purchase

Register & Login

This website simplified the registration process to become a TRANS FASHION INDONESIA member. There  are available in 2 methods:

  1. Your Mobile Number with active WhatsApp application installed.
  2. Your Email Address with OTP verification.

You can proceed by following these steps:

  1. Go to the Login Page. 
  2. Choose Forgot Password.
  3. Follow the whole instructions carefully in order to reset password

There are 2 main causes that you can not access to TRANS FASHION INDONESIA website:

  1. The account has been deactivated.

(a) Have been and or will commit fraud.

(b) Have manipulated account data.

(c) Have manipulated transaction data.

* If you do not feel that you have committed a violation and want to follow up on the issue of inaccessible account, you can send an email with valid evidence:

– Screenshot of notification page that account has been deactivated.

– Full chronology found since the account was still active until it was deactivated.

– Comprehensive account information (Name, Email, Phone Number).

  1. The account can not proceed to login.

(a) You already change your email address or mobile phone number.

(b) Your mobile number has been deactivated.

(c) You have not verified OTP by registered email.

Customer Service Team Contact

You can reach us to inform your problem directly by 2 methods: 

  1. Chatting by Official WhatsApp.
  2. Sending an email to Official Email.

* both methods available only on business day, 9.00-18.00 in West Indonesia Time (WIB), excluding Saturdays, Sundays, and national holidays.

Of course they can. 

  1. TRANS FASHION INDONESIA Customer Team can assist you by the updated catalogue for every brand.
  2. They also will inform you of any product that you might need or want specifically.

Order & Purchase

There are many methods available to purchase your order. You can select in the purchase step after the desired product already in your Chart.

  1. Direct Bank Transfer.

TRANS FASHION INDONESIA Customer Team will be at your service to guide you through the whole step.

  1. Credit Card.

You can verify your Credit Card Number and all credential steps inside your account. By this method, the purchase step is fully controlled.

  1. To prevent any fraudulent activities and theft of transaction data on the website, we have prepared entirely with the advance of security level.
  2. More secure way before transaction to gain your convenience is available now, by chatting with TRANS FASHION INDONESIA Customer Team in Official WhatsApp.

Now nothing is impossible. Just after selecting a product, you can ask the Customer Service Team which method is the best to complete the transaction process.

  1. Select Store-Pickup if you want to take the product that has been paid by visiting the store.
  2. Nevertheless, you can also select the Home-Delivery instead of going anywhere to get your order.

Estimated delivery time of your order depending on the type of product you ordered and the zone of the city it was sent to. 

  1. We will make sure that your order will arrive properly and according to our estimated schedule.
  2. For your own convenience, you can check regularly inside the website or chat by Official WhatsApp to TRANS FASHION INDONESIA Customer Team.

You can apply for a return/refund by following several conditions:

  1. Product is still under warranty after purchase.
  2. You have not completed or clicked to finish after the product was received.

You can chat by Official WhatsApp or sending an email to TRANS FASHION INDONESIA Customer Team with a valid evidence: 

(a) Screenshot or short-video of the damaged product.

(b) Screenshot Payment receipt.

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